Senior Cloud Operations Engineer, Infrastructure

Meet Our Team:

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Picture Yourself at Pega:

You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do at Pega:

• Handle alerts, incidents, service requests and changes within SLA. Own customer escalations
• Perform provisioning of new environments and upgrade of the infrastructure components & Product application
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services
• Create, review, and update operational runbooks and Standard Operating Procedures
• Participate in testing of pre-release product enhancements with Engineering
• Identify the needs and build tools to automate repeated operational tasks and reduce toil
• Manage multiple projects simultaneously and able to adapt to changing business goals
• Participate in after hours on call rotation including weekend shifts   

Who You Are:

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross-functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast-paced, enterprise environment
• Possess customer obsession and proven empathy towards customers

What You've Accomplished:

You are skilled in Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below:

• 4+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers
• 4+ years of experience with enterprise scale Linux Administration
• Experience with microservices architecture with Kubernetes is strongly preferred
• 2+ years of hands-on operational experience with Amazon Web Services (AWS). Exposure to additional public clouds such as GCP or Azure, a plus
• Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.
• Experience with analyzing performance, using tools such as thread and heap dumps with a strong understanding of JVM memory structure and garbage collection concepts
• Administration of web servers running Tomcat, Apache, IIS, Nginx
• Knowledgeable in database troubleshooting and SQL skills preferably PostgreSQL or Oracle
• Basic network troubleshooting skills including TCP/IP, DNS, VPN

Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks

Education / Certifications:

• Bachelor’s degree in computer science/engineering or equivalent
• AWS Certification, a plus
• Certified Kubernetes Administrator, a plus
• Pega experience, a plus

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Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• The world’s most innovative organizations as reference-able clients
• Analyst acclaimed technology leadership in a massive emerging market

Additional Information

Base salary range for this role is 197,600 - 295,400 PLN annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.