PegaWorld 2026: Transformation Transformed: How Blueprint Drives Speed and Simplicity

Navy Federal Credit Union, with Capgemini as its implementation partner, leveraged Pega Blueprint to design and deliver a unified Pega application that replaced legacy Lotus Notes and IBM BPM, modernizing end-to-end Legal Operations. This session showcases how Blueprint-driven requirements, straight-through processing, complex business rules, automated routing and notifications, and advanced SLA and reporting capabilities enabled auto-resolution, reduced manual effort, and delivered a highly configurable, scalable legal case management application.