PegaWorld 2025: Vision for Healthcare in an Agentic World (Presentation)

Can an agentic world finally deliver on the promise of transforming Healthcare? Imagine a world where a fabric of agents is used to accomplish complex tasks across the lifecycle of members/patients to support goals from guiding and onboarding members, to revolutionizing the call center experience, to streamlining complex processes like pre-authorizations, pending claims, appeals, and post-procedure care. See a vision for how agents can be orchestrated to break down silos and provide a more seamless experience for members.