Extending Salesforce.com with Pega Dynamic Case Management
Businesses need to handle marketing, sales, and service activities comprehensively,responding not just with customerfacing activities and tasks, but with a range of responses throughout the organization. Most businesses rely on people to understand the context of a case, remember all the applications that perform different aspects of the work, and “hand stitch” everything together for every situation. When unforeseen situations arise, exceptions that can’t be handled by existing policies and processes pile up. The result is inconsistency, missed opportunities, poor customer satisfaction, and slower growth.
Pega Process Extender for Salesforce.com (SFDC) augments SFDC functionality with secure, enterprise-scale, dynamic case management that delivers end-to-end process integration. By bringing Pega and SFDC together, Pega offers a robust solution to help organizations get new products to market faster, market and sell more effectively, and deliver excellent customer service. By leveraging Pega’s leading end-to-end case management, intelligent BPM, and CRM technologies, organizations using SFDC to track sales activities can help further their businesses’ growth.
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