Pega Email Bot

Businesses are drowning in customer inquiries coming in via email, a problem that’s grown exponentially worse in the pandemic. Customer service personnel simply can’t keep up. Pega experts will work with the client to deploy Pega Email Bot, which automates the triage and response to these large volumes of customer email from end to end. It uses artificial intelligence with natural language processing (NLP) and machine learning to understand the purpose and intent of each email, then applies dynamic case management to drive the inquiry to resolution.

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[Announcer] Keeping up with day-to-day email volume is difficult in the best of times. Add in a major crisis and a rapidly shifting market, and the challenge gets even harder. Pega Email Bot is here to help to deal with surging email volumes today and set a foundation for long-term digital transformation success. Pega Email Bot combines AI and powerful case management to understand and action emails, to eliminate manual work, streamline operations, and provide rapid services to customers in need. Pega Email Bot uses natural language processing text analysis to extract critical information from unstructured email communication and attachments. By extracting topic, sentiment, and key entities, Pega Email Bot can predict the most likely outcome. Unlike others, our AI is always learning, improving accuracy with each new email that comes in. Pega Email Bot gives you the power to fully automate processes based on incoming emails. But for work that still needs human intervention, Pega Email Bot empowers and guides agents by giving them AI-powered tools to get work done faster. Agents can collaborate on cases across business units without losing context. When needed, they can quickly reroute work to the right group. Pega Email Bot even uses AI to suggest email responses, so customer responses are fast and your employees are freed up to handle more complex tasks. Behind the scenes, Pega Email Bot uses simple to configure intelligent routing to triage emails to the right person. Or even going beyond that, automating processes by instantiating cases, based on the results of the NLP text analysis. Where other solutions require data scientists or custom coded logic, Pega empowers anyone to get started fast. Get work done and see results fast with Pega's low-code app studio, which eliminates complexity, giving simple visual configuration tools that let you turn your knowledge of the process into a running application. So go beyond robotic auto-replies and give your customers fast, personalized responses. Get started with Pega Email Bot today, the only solution that combines AI and powerful case management to understand and action emails, to eliminate manual work, streamline operations, and provide rapid services to customers in need.

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