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The Pega Blog

Where Pega leaders, technologists and innovators share their take on the future of work and tech.

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Knowing your AI risk before your customers do
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Emily Visconti 

Knowing your AI risk before your customers do

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How AI turns new hires into top customer service performers
Winner runner

Rachel Schofield

How AI turns new hires into top customer service performers

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You drew the map. But your agents aren't using it—here's why
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Anurag Agrawal

You drew the map. But your agents aren't using it—here's why

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The AI ROI gap: Why $40 billion in enterprise AI spend isn't delivering results
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Alex Exum

The AI ROI gap: Why $40 billion in enterprise AI spend isn't delivering results

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The great Notes migration that didn’t happen
CIOs Mandate

Louise Rafferty | Shivam Maurya

The great Notes migration that didn’t happen

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How agentic AI slashed medical pre-authorization time by 70%
Heathcare app

Stan DiLullo (Aaseya)

How agentic AI slashed medical pre-authorization time by 70%

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The agent desktop isn’t going away: It’s becoming the engine of work
Digital Touch Blog

Frank Lodewijks

The agent desktop isn’t going away: It’s becoming the engine of work

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AI agents are new hires: Why onboarding matters
AI digital display Blog

Anurag Agrawal

AI agents are new hires: Why onboarding matters

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Every telco has AI. The ones that win have judgment.
team blog

Axel Wells

Every telco has AI. The ones that win have judgment.

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Autonomous networks: Redesigning how telecoms operate in the age of AI
Digital lights and rays blog

Fari Pirouz

Autonomous networks: Redesigning how telecoms operate in the age of AI

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Don’t let history repeat itself: Why governance and security must lead your lotus notes transformation
CIOs Mandate

Aaseya and Pega

Don’t let history repeat itself: Why governance and security must lead your lotus notes transformation

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Your data is in the EU. But is it truly under your control?
City with Mountains view blog

Tiffany McEachern

Your data is in the EU. But is it truly under your control?

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Who’s really on the journey? Agentic AI, identity, and responsible decisioning
Agentic AI journey Blog

Celebrus | Pega

Who’s really on the journey? Agentic AI, identity, and responsible decisioning

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Is your decisioning foundation ready for the agentic era? 

Norma Suarez

Is your decisioning foundation ready for the agentic era? 

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Transforming Lotus Notes: From legacy workflows to future-ready applications
CIOs Mandate

Viktor Jansson | Tuhin Guha

Transforming Lotus Notes: From legacy workflows to future-ready applications

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#MartechDay recap: What the State of the Stack signals for marketing leaders in 2026
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Tiffany Jaffe

#MartechDay recap: What the State of the Stack signals for marketing leaders in 2026

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From fragmentation to orchestration: A chief architect's Blueprint for the autonomous telco
Telco blog

Fari Pirouz

From fragmentation to orchestration: A chief architect's Blueprint for the autonomous telco

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Transforming telecom plans with agentic decisioning
Agentic AI Transforming

Axel Wells

Transforming telecom plans with agentic decisioning

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