PegaWorld 2026: Smarter Engagement at Scale: UNIQA's AI-powered Omni-channel Strategy (Presentation)

UNIQA is redefining sales and service operations with AI-powered personalization. Using Pega Customer Decision Hub™ and Sales Automation™ they have integrated next-best-action strategies and omni-channel leads to predict context, purchase likelihood, and relevance across every touchpoint. Discover how UNIQA transforms traditional insurance interactions into value-driven and personalized customer experiences at scale.

This transformation has been delivered in close collaboration with Accenture, UNIQA’s long-standing strategic Pega partner, providing key contributions across architecture, implementation, and rollout of the solution.