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Swedish Employment Agency Goes Digital – Optimizing the Citizen and Employee Experiences (German)

The Arbetsförmedlingen employment service is one of the largest public sector authorities in Sweden. Employing citizens is the key to social engagement for them. With this vision in mind, they are pursuing the goal of building an agile job placement service that enables its approximately 15,000 employees to increase the efficiency and quality of services provided to jobseekers throughout the country. Find out how Capgemini has succeeded in providing better support for jobseekers throughout the Swedish workforce using a digital platform for core processes.

Stephan Kolarik, Vice President – Digital Customer Experience (DCX) at Capgemini, presents the project of digital transformation in the public service in a dialog.

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Assunto: Atendimento ao cliente Assunto: Excelência operacional Assunto: Transformação digital Desafio: Excelência operacional

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