Digital transformation gave us speed. Low code unlocked creativity. But as every team raced ahead, sprawl took over – apps multiplied, automations lived in silos, and processes drifted out of sync. Everyone was moving, just not together.
Today, the question isn’t how to move faster. It’s how to move together – with purpose and control. In an era where AI reshapes every industry, winners will orchestrate people, systems, and intelligence into a unified, adaptive enterprise.
Design around customers, not systems
Most organizations still optimize around systems. The result? Friction – a patchwork of apps, bots, and manual steps stitched together with meetings and spreadsheets. A better approach is to architect around what you do for customers. When you define and orchestrate the end-to-end journey, work flows seamlessly between people and automation. The journey endures even as AI evolves.
Why we need a new way
You’ve seen it: One department automates a process, another builds a custom app, and IT scrambles to govern it all. Duplicated effort. Inconsistent execution. Limited visibility. It becomes hard to answer: What’s automated? What’s manual? What’s delivering value? This isn’t just an IT headache – it’s a business drag. Disjointed systems make it tough to adapt, scale, or innovate. And as AI becomes central to work, unmanaged fragmentation becomes real risk.
Meet BOAT: Business Orchestration and Automation Technologies
BOAT is a framework for bringing order to chaos. It unifies capabilities you already rely on:
- Business Process Automation (BPA)
- Robotic Process Automation (RPA)
- Low-Code Application Platforms (LCAP)
- Integration Platform as a Service (iPaaS)
Modern BOAT platforms consolidate development and operations, then add intelligent document processing, process mining, workflow decisioning, and generative AI. The goal: orchestrate work end to end with governance, visibility, and auditability.
What to look for in a BOAT platform
- Connected operations
Unify front- and back-office work. Funnel tasks into core workflows with shared state so every process is available across channels. - Broad automation horsepower
Embed intelligence across journeys – from research and data entry to document processing and exception handling. - End-to-end orchestration
Automating steps in isolation won’t cut it. You need seamless handoffs, dynamic parallelization, and complete audit trails. - Continuous optimization
Look for built-in process mining and design time optimization to detect bottlenecks and iterate fast. - Governed AI agents
Agentic AI should be grounded in trusted workflows – auditable, reusable, and deployable across channels.
How Pega Blueprint accelerates BOAT outcomes
Pega Platform brings case management, decision automation, and event orchestration together in one BOAT platform. The accelerator is Pega Blueprint, an AI-powered design workspace that helps business and IT map, analyze, and orchestrate work end to end.
Instead of manually untangling legacy processes, teams upload docs, code, and even videos. Blueprint’s AI extracts insights, recommends best practices, and generates a head start for new applications. The payoff:
- Rapid legacy analysis and development – ditch months of requirements gathering.
- Built-in collaboration – codesign with clear previews.
- AI assistance – agents help with user stories, testing, and integration mapping.
- Governance at the core – every workflow is auditable and designed to scale.
Deutsche Telekom was able to standardize best practices and automate repetitive work with Blueprint on the Pega Platform. Agents now work from a single desktop, handling time dropped by 30%, and new services roll out in weeks. As their SVP put it: “Blueprint provides a structure which translates to speed.”
Ready to see who leads in BOAT?
The age of AI demands more than speed – it demands orchestration. Gartner’s 2025 Magic Quadrant for BOAT shows who’s setting the pace. See why Pega is a Leader – and how we can help you move from sprawl to orchestrated outcomes.