Enablement Programs Specialist / Coordinator
Meet Our Team:
Pega’s Client & Partner Success Enablement & Effectiveness team supports the readiness and effectiveness of Pega’s global Solution Consulting, Consulting, and Partner communities. The team focuses on delivering scalable, high-quality enablement programs that support Pega’s growth and client success objectives.
You will work closely with facilitators, program managers, and cross-functional stakeholders to ensure enablement programs are delivered consistently and professionally around the world.
Picture Yourself at Pega:
Are you someone who loves making things run smoothly, enjoys working behind the scenes, and thrives in a fast-paced technology environment? As an Enablement Programs Specialist at Pega, you’ll play a critical role in bringing world-class enablement programs to life for our Solution Consultants, Consultants, and Partners around the globe.
This role is all about execution and momentum. You’ll be the operational engine behind enablement—owning scheduling, logistics, communications, and session coordination—so our facilitators and subject matter experts can focus on delivering exceptional learning experiences. If you’re highly organized, detail-oriented, and excited to work at a groundbreaking enterprise technology company, this role is for you.
What You'll Do at Pega:
Keep Enablement Running Like Clockwork
- Coordinate the day-to-day logistics for live, virtual, and hybrid enablement sessions
- Manage schedules, calendars, enrollments, session setup, materials, and recordings
- Ensure sessions start on time, run smoothly, and deliver a great experience for learners
Support Facilitators & Subject Matter Experts
- Take the administrative and logistical load off facilitators so they can focus on teaching and coaching
- Prepare rosters, facilitator briefs, and session materials
- Be the go-to operational support during live sessions
Create a Great Learner Experience
- Own learner communications—from invites and reminders to follow-ups and recordings
- Make sure learners have the right access, tools, and materials before each session
- Help reduce no-shows, confusion, and last-minute issues through clear communication and planning
Track, Report & Improve
- Track attendance, completion, and feedback across programs
- Maintain clean, accurate records in enablement systems
- Help identify ways to improve processes, templates, and run-of-show checklists
Help Scale Global Enablement
- Support programs across multiple regions and time zones
- Assist with partner enablement sessions that require extra coordination across companies and audiences
- Contribute to repeatable, scalable enablement operations
Who You Are:
You are a dependable, organized professional who takes pride in operational excellence. You are proactive, collaborative, and comfortable managing details so others can focus on high-value work. You thrive in environments where precision, follow-through, and reliability matter.
You need to hav full australia work rights and be based in Sydney Australia for this role.
What You've Accomplished:
- Undergraduate degree or equivalent practical experience
- Early-career professional experience in coordination, operations, or program support roles
- Demonstrated ability to manage logistics and administrative workflows
- Strong attention to detail and follow-through
- Ability to work effectively in a team environment and support multiple stakeholders
Pega Offers You:
- Analyst-recognized technology leadership
- A global, inclusive, and collaborative work environment
- Opportunities for learning and career development within enablement and operations
- Competitive compensation and benefits including paid medical insurance
- Exposure to global teams and enterprise-scale enablement programs
- Hybrid role, 3 days in the Sydney City office, 2 days hybrid
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AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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