Sweden Modernizes Public Services with Pega AI

Citizens expect more - and the Swedish Public Employment Service is delivering. With Pega, they successfully transformed a fully manual, PDF-based process into a live digital system in just 40 days. Using Pega Blueprint, they didn’t just digitize - they reimagined how caseworkers work and how services are delivered. The result? Faster help, smarter systems, and a future-ready platform built for change.