Individual Response to Customer Needs with AI, Cross-Channel and in Real Time (German)
Using the example of an aborted order process in the online shop, we will show you how you can respond directly to customer events with Pega and always use the optimal next best action for each customer with business logic and artificial intelligence.
- Video: Online Meet-up – 1:1 Customer Engagement full replay
- Analyst Report: Forrester names Pegasystems a leader in Real-Time Interaction Management
- Case Study: DAK puts faith in customer-focused communication