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Pegasystems がリアルタイム インタラクション管理のトップ企業として評価される

Pegasystems は The Forrester Wave™ でトップ企業として位置づけられ、評価対象ベンダー 12 社のうち 33 の基準において戦略および最新ソリューションで最高のスコアを獲得しました。リアルタイムインタラクション管理、2019 年第 1 四半期 Pega は、顧客の認知度、コンテキストの理解、意思決定の仲裁、測定と最適化など、9 つの最上位の基準で最高スコアを獲得しました。

Pegasystems was recognized for driving “business outcomes with a veritable RTIM powerhouse.”

Excerpts from the report:

“Pega excels in nearly every aspect of this evaluation, distancing itself from other vendors in all but a few digital marketing criteria. It raises the bar for enterprise RTIM that runs the gamut of digital self-service and human-assisted touchpoints across the entire customer lifecycle."

"References praised its holistic commitment to customer-focused outcomes and attributed significant business results to their Pega solutions. One explained that his firm ‘initially deployed Pega for a customer retention use case, but now it’s a revenue generator— it’s become an addictive drug that we use in pretty much every customer-facing channel.’ References for several other vendors also acknowledged using Pega as the decision engine within their RTIM ecosystems.”

Read the report to learn more.

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Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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