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Customer Decision Hub: Real-time decisioning

| C-Suite Network

Service Utopia with Guest Jeff Nicholson

bloghowcitizendevelopersareimprovingcustomerservice

| This Week in Machine Learning & AI

Empathy in AI with Rob Walker

| Forbes

Let's Build A House To Close The Digital Skills Gap

| C-Suite Network

Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.

| ZDNet

Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| Internet World Business

Carsten Rust notes that chatbots still require constant retraining, monitoring, and adjustment.

| Marconomy

Harald Esch discusses why customer journeys fail and what is needed to ensure a consistent customer experience.

| Relation Client Mag

Georges Anidjar explains the need for one-to-one relationships between companies and consumers due to changing customer expectations.

| Forbes

John Everhard discusses the need for the NHS to evolve with today’s technologies and patient expectations.

| Healthcare IT News

Consumers seek effective communication and personal touches from healthcare providers and are willing to provide real-time access, finds Pega survey.

| Imaging Technology News

Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.

| The Boston Globe

Rob Walker explains how AI-powered software can help brands understand customer habits to provide better experiences.

| Destination CRM

Pega’s upgraded healthcare suite provides a more collaborative, transparent environment to deliver proactive, personalized experiences.

| Le Monde Informatique

Pega survey finds that customer service experiences must not lose the human touch as the world continues to utilize digital tools.

| World Economic Forum

Alan Trefler outlines key traits that all true digital super heroes must possess.

| Forbes

Georges Anidjar explains why customer service should develop to focus on a human centric model rather than a data-driven one.

| Assurance & Banque 2.0

Georges Anidjar comments on the need for a balance between robots and humans when developing future customer service tools after the findings of a Pega survey.

| Relation Client Mag

Pega study shows that the French prefer human contact when resolving with customer complaints and personal information.

| The Financial Brand

Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.

| Fast Company

Rob Walker explains how AI will evolve to incorporate empathy and how the customer experience will shift.

| Repairer Driven News

Steven Silver provides insight into customer engagement moments that matter in the auto industry.

| Huffington Post

Harald Esch discusses consumer skepticism when asked to share personal data.

| Repairer Driven News

New Pega survey finds young buyers want a quicker buying process and to protect their purchase.

| Forbes

Georges Anidjar predicts that not only will 2019 be a year of technological maturity, but the European regulations that came into effect in 2018 will significantly change customer relationships.

| Relation Client Mag

Sylvain Harault reveals that customers who share personal information hope companies know how to make the most of it.

| IoT in Health

In this podcast, Kelli Bravo covers a wide range of topics on data, research, and tech in healthcare.