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Digital Customer Onboarding with the Erste Group - The Beginning of a Journey

The world has become digital. This means that today's customers expect increasingly digital service, as is also the case with client lifecycle management/KYC. Once the customer is satisfied, the onboarding process and its regulatory requirements can prove to be a challenge. The Erste Group has set the goal of making this process easier for its customers, thus transforming what has been a rather tedious experience into a competitive advantage. Find out which strategy the Erste Group is using to advance digital transformation and to put the customer at the center of the entire corporate process by way of comprehensive transparency, tracking and reporting.

In this video, Augustin Largenton, digi CLM Product Owner at Erste Group, presents a successful transformation in customer onboarding.

Related Resources:


Thème: Conformité Thème: Excellence opérationnelle Thème: Service client Thème: Transformation numérique
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