Senior Demo Engineer - Infrastructure Support
Meet Our Team:
As a pivotal team within the Sales organization, DemoX supports, designs, and develops world-class prototypes that drive Pega’s sales and differentiate our solutions, and hosts it on DemoX Cloud. We collaborate with pre-sales Solutions Consultants to customize and extend proof of concepts, maintain reusable assets, and influence product direction through close partnerships with Product Managers, Engineers, Professional Services, and clients.
Picture Yourself at Pega:
Pega is transforming how the world builds software. As a Demo Support Engineer, you’ll be a technical leader within a highly engaged, creative, and vibrant team. You’ll provide support to a broad range of infrastructure solutions to ensure sales teams’ smooth operations and contribute to their success. You’ll join efforts to deploy and support demo environments in reusable cloud instances, ensuring high availability and performance for internal Sales teams.
You’ll also:
- Independently resolve complex support requests, escalating only when necessary.
- Contribute to initiatives to improve demo reliability, reduce time-to-demo (TTD), and enhance support tooling.
- Collaborate cross-functionally with DemoX Infrastructure, Product, and Sales Consulting teams to align support with evolving business needs.
- Maintain and evolve SOPs to improve efficiency and knowledge sharing.
What You'll Do at Pega:
You’ll be part of a team responsible for deploying our demo environments into reusable cloud instances and supporting the internal Pega Sales staff who use those cloud instances. Utilize, create and maintain SOPs where applicable to improve efficiency. You’ll engage with both cloud technology, Pega’s proprietary technology and additional tools and scripts in your efforts to achieve the goal of allowing our client-facing teams to deliver smoothest demos possible.
Who You Are:
You are a proactive, self-directed engineer with a passion for support excellence. You thrive in ambiguity and make sound decisions independently. You’re not just solving problems—you’re improving the system.
What You've Accomplished:
• 2+ years of experience in Technical or Infrastructure Support, Cloud Engineering or similar.
• Strong understanding of PaaS and SaaS cloud models.
• Technical expertise in (at least 2): Linux Administration, Cloud (any of AWS/Azure/GCP), Apache Tomcat Suite, Docker and Kubernetes, Scripting and software development (Bash, Python, Java), Cassandra, Kafka, Elasticsearch
• Strong organizational, problem-solving, troubleshooting and documentation skills.
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is BRL annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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