PegaWorld iNspire 2024: Microjourneys: Pega Best Practice to Transition from Customer Journey to Agile Delivery (Presentation)

Understanding your customers’ journeys doesn’t guarantee that you’ll successfully provide the right solution. Learn how Microjourneys® help you bridge the gap between comprehending those customer journeys and delivering value quickly. Microjourneys can become your value-delivery superpower. They not only help you focus on your customer as you design your solution; they can also serve as an organizing force – the hub around which elaboration, delivery, testing, and even deployment turn.