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Unum revitalizes customer service processes with end-to-end automation

With automation, Unum was able to eliminate many manual handoffs, freeing its reps to focus on customers – and reduce average call time from ten minutes to three.


Herausforderung: Digitale Prozessautomatisierung Herausforderung: Kundendienst Industry: Versicherung Industry: Versicherung Produktbereich: Kundendienst Thema: BPM Thema: Kundendienst

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