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Unum revitalizes customer service processes with end-to-end automation

With automation, Unum was able to eliminate many manual handoffs, freeing its reps to focus on customers – and reduce average call time from ten minutes to three.


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製品エリア: 顧客サービス トピック: 顧客サービス トピック: BPM 課題: 顧客サービス 課題: デジタル プロセス オートメーション Industry: 保険 Industry: 保険
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