Intelligent Service Automation Overview

Pega’s Intelligent Service Automation solution enables commercial banks to leverage client insights from service interactions into sales discussions that enhance revenue from tailored products and services. This powerful technology delivers the industry's first insights-driven back to front office solution, bringing together focus areas of efficiency, increased sales and transparency across all areas of the business. This solution also provides real-time insights that work across every customer channel and touch-point to recommend the right actions to take while continuously learning and optimizing each interaction.

Transcript:
[Instructor] Today's commercial banking clients are more demanding than ever. You could even say expectations are sky high. 90% of corporate clients said they would switch banks for better service. So how can you retain their business while keeping service costs low? For answers, look to your technology. If you're still using manual service models and outdated tools, you can't deliver the tailored consistent service your clients expect. When responses are slow and experiences are disconnected, everyone feels frustrated. Both clients and employees. This puts your relationships and your reputation at risk. But there is a way to bring it all together. Front office and back office. Frictionless experiences and lower costs. Insight and efficiency. After all, real digital transformation takes more than front-end experiences. For truly seamless service, you need to connect every part of your organization. That's why Pega's Intelligent Service Automation is the first complete service solution for commercial banking. Real Time AI and Intelligent Automation combined to help you serve clients better. Save time and money and lock in a crucial competitive advantage. With our rapid delivery approach, you'll see value in as little as 100 days. You'll break down internal silos, refresh legacy systems, make service friction a thing of the past and be ready for the future. Start fast and get results with Pega's Intelligent Service Automation.

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