DKB Success Story: Digital transformation as an integral part of efficient service organizations in the banking industry

Digital transformation involves not only technological changes but also people. In the VUCA world, a holistic view of fundamental efficiency programs is therefore necessary. Technology, processes, and people must be connected to develop innovative business models. DKB Service GmbH brings these aspects together and shows in this session how they shape the digital transformation in the units close to the bank's customers.

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