Beyond Workforce Optimization: Transformation with Workforce Intelligence
Understanding people, process, and tech data is the foundation for digital transformation. However, it’s difficult knowing where to begin in gathering data and putting it into practice. Workforce optimization can get you partway to transformation, but what would happen if you added the power of AI-enabled analytics?
Join us as we discuss delivering the most value by better understanding the following:
- How do employees get work done? Where can they be coached for improvement?
- What adds unnecessary time and frustration to customer interactions?
- Where is tech creating bottlenecks?
Challenge: Workforce Optimization