What is citizen development?
What is citizen development?
It has never been easier to build applications. Today, there is an abundance of easy-to-use, low-code tools that make it easy for businesses to increase their development capabilities through the democratization of coding. But without support from IT, business users may unintentionally create more issues than they solve.
According to Gartner, a citizen developer is simply “an employee who creates application capabilities for consumption by themselves or others, using tools that are not actively forbidden by IT or business units.” But there is a big difference between citizen development and citizen development done well.
How Pega does citizen development
For a citizen development program to be successful, it is not enough that it uses tools that are ‘not actively forbidden by IT’. Instead, an effective citizen development program must use tools that are sanctioned and supported by IT. Management and governance of a citizen development program is essential to harnessing the many benefits of democratized low code, which include:
- A reduction of IT capacity bottlenecks
- The elimination of ‘IT’ security and compliance concerns, and
- Acceleration and scale in capacity for innovation Pega provides the guidance and tools you need to establish a successful citizen development program at your enterprise. We make it easy to set up a governance process and automate oversight to ensure compliance and security requirements are met without increasing IT burden.
Pega provides the guidance and tools you need to establish a successful citizen development program at your enterprise. We make it easy to set up a governance process and automate oversight to ensure compliance and security requirements are met without increasing IT burden.
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Pave the way for citizen developers
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CUSTOMER SUCCESS STORY
Estes Express Lines empowers their business with low-code workflows
Estes Express Lines chose Pega for their first citizen developer program. Hear directly how the Estes admin team set up a citizen developer community, trained users, and deployed their first low-code workflow for the business – all in less than two months.
