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Transform customer service with chatbots

Help customers help themselves with AI-powered service solutions.

As wait times rise, customers are growing frustrated – when they should be receiving assistance. AI-powered chatbots help businesses solve common service inquiries and allow agents to get work done, fast.

Fast and easy resolutions, 24/7

Chatbots assist both customers and agents

Chatbots deliver instant, personalized support and seamless omnichannel experiences by eliminating frustrating wait times and ensuring consistent support across various channels. By automating routine work, contact center agents are able to focus on complex issues.

What can chatbots do for your business?


Empower customers to carry out end-to-end service journeys independently and reduce the need for live support.

Contextual interactions

Personalize automated conversations using real-time customer data, intent detection, and entity identification.

Always-on communications

Respond instantly to common questions and guide customers through troubleshooting processes, 24/7.

Smarter support

Improve and evolve AI modeling with machine learning and continuous training.

Ready to bring the power of chatbots to your business?

Transform how you serve customers

by reducing effort and improving outcomes
  • Manage 40–80% of queries without human intervention
  • Reduce overall contact center call volumes
  • Eliminate customer wait times
  • Right-channel customers to self-service portals for full experiences

Deliver better outcomes and greater business value

with exceptional service and time-saving capabilities
  • Resolve service cases independently with workflows
  • Escalate to live agents to instantly offer informed assistance
  • Deploy chatbots across touchpoints to ensure channel consistency
  • Adapt quickly to meet new demands and changes

Pega Customer Service

Deliver personalized customer experiences, at scale

Learn more
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