Technical Account Manager

Meet Our Team:

The Pega Cloud Advisory organisation is passionate about client success, driving that success via technical excellence and expert knowledge. We focus on outcomes, ensuring our clients meet critical dates for application deployments and upgrades. We strive to be proactive, not reactive, pre-empting issues before our clients experience them. We are advocates for our clients and change agents for Pega as we drive the feedback on product and process back to TSO and product management. We are driven, self-starters, who do not let things drop, and we thrive in a collaborative, fast-paced environment.

Picture Yourself at Pega:

This vital role directly impacts overall client success and the evolution of our product and service capabilities across the Asia Pacific and Japan region. Working remotely from India, you will partner with clients and colleagues across APJ time zones, collaborating cross-functionally with multiple stakeholders across departments to ensure active dedication to achieving client success and driving process improvement to enhance the client experience.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform.

We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that j

What You'll Do at Pega:

80% Technical Account Manager (TAM)

• As a TAM you are dedicated to a client and accountable for their technical success
• Primarily work with Premier and Key clients across the APJ region to provide proactive technical management:

1. 1. Drive a continuous scalability plan to align client goals and objectives with Pega service requirements
   2. Proactively identify and resolve challenges impacting availability, stability and performance of the Pega service
   3. Recognise technical challenges and potential blockers in a timely manner and ensure ongoing technical success

• Understand Pega products and services
• Understand and articulate the client's requirements to ensure success criteria are met
• Actively participate in the Client / Partner / Pega three-way governance structure
• Advocate for the innovation and adoption of the Pega platform and monitoring capabilities
• Evangelise Pega Consulting Services and Offers
• Perform regular health checks with relevant recommendations
• Leverage monitoring technologies for proactive technical management
• Provide guidance and recommendations on the maturity of client deployment, delivery and operations
• Work across multiple teams on the client and Pega side, including teams located in different APJ countries and time zones
• Work with Pega Consulting and Client Success, Partners and third-party client vendors, Client Support and Service Assurance to remove impediments and blockers and keep issue investigations moving forward
• Provide proactive, concise and timely status updates to client and Pega stakeholders
• Ensure the client can effectively utilise support procedures

20% Process and Improvements

• Play an active role in further developing and enhancing technical account management services
• Share and drive client feedback with Product Owners, Engineering and other relevant parties

You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast‑changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.

You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality‑driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

Who You Are:

• You are a highly driven, technically oriented, client-facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change
• You are an organised self-starter with tenacity and drive, and you enjoy working in a collaborative, fast-paced environment to ensure swift resolution of issues and an exceptional client experience
• You are deeply committed to quality and demonstrate creative troubleshooting skills
• You have strong oral and written communication skills, leadership and poise in pressurised situations
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Professional, organised, efficient and accurate
• Comfortable working remotely and independently, with the flexibility to support clients and stakeholders across APJ time zones (for example Australia, Singapore and Japan)
• Fluent in English (written and spoken); additional APJ languages are an advantage
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What You've Accomplished:

• Extensive work experience in the domain of enterprise IT, including at least 5 years of experience in a similar capacity. This could also be either consulting experience or a technical lead role
• Experience working with enterprise clients in the APJ region is highly regarded
• Expertise in enterprise software and SaaS business models
• Ability to gain in-depth knowledge of existing and new Pega products and services and acquire the required certifications such as CSA, followed by CSSA
• Bachelor's degree in Technology, Computer Science or equivalent

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
• An opportunity to work in an organization that actively invests in AI‑enabled learning, innovation, and responsible adoption across its engineering practice

Additional Information

Base salary range for this role is INR annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.