VIVAT's customer-centric and future-proofed digital transformation

VIVAT is on a journey to transform its entire multi-line and multi-label insurance business into a state of the art digital insurer. With the Pega capabilities in its front and back office, the ONE VIVAT CRM Program has consolidated its contact centers into a single engagement center, created a single customer view and database across product lines and labels and implemented omni-channel engagement. By leveraging Pega VIVAT has optimized its CX via highly automated customer journeys and multi-disciplinary account teams have transformed the sales and service experience.