Pega helped EE learn how to to anticipate what its customers need before they asked, thereby reducing churn and tripling retention value.
To know your customers, you have to know their context. Pega uses an analytics-driven, always-on "marketing brain" to provide a truly personal recommendation for any given customer, in any channel, under any circumstance.
By leveraging Pega’s unified platform and strategic applications, OCBC customers are now connected directly to the people who can get things done…something the competition can’t do. That’s why OCBC scores 40% higher in customers satisfaction than its competitors.
Put your customers in touch with the people and systems that can help. With Pega, you can easily link your front office, back office and employees — and make customers happier in the process.
AIG worked with Pega to consolidate over 55 disparate systems into one, thereby reducing claims processing time and delivering real-time service to customers in over 60 countries.
Give customers a simple, consistent experience — wherever they are. Pega helps you manage complexity across geographies, products, customer segments and channels to streamline the process, improve speed and reduce costs.
ING used Pega to reduce on boarding time from 6 months to only 8 weeks, while tripling its sales force in only 9 months.
Today's digital customers expect more than ever and traditional systems require coding that can’t keep up. Pega's platform is 6.4 times faster than Java and 40 times faster to deploy in mobile. And that makes everyone happy.