PegaWorld 2026: First Citizens Bank: Turning Data into Decisions, Collections into Connections

First Citizens Bank has reimagined equipment finance by uniting Pega Customer Service™, Collections™, and Customer Decision Hub™ into one seamless ecosystem – streamlining service, automating collections from delinquencies to litigations, and powering every step with real-time AI decisioning. Next, we're building an external portal to enable remarketing, creating a true end-to-end digital platform. The future isn't just automated, it's unstoppable.