PegaWorld 2025: Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI (Presentation)

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey showcases the impact of AI-driven personalization and operational efficiency. Learn firsthand how innovative tools delivered rapid success in just two months.