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How to use chatbots, the Pega way

Customer service conversations don’t have to be difficult. Pega’s chatbot gets smarter the more solutions it finds, without the need for complicated coding.

Customers need help day and night, for problems big and small. Beginning the resolution process instantly via chat tools like Facebook Messenger puts their minds at ease as the system works hard to find the swiftest, most satisfactory solutions.

The power of Pega. The convenience of a chatbot.
Using AI and NLP (natural language processing), Pega’s chatbot attempts to resolve customer concerns before passing them along to an agent. The chatbot shares information with agents to solve more complex issues so customers don’t experience the frustration of relaunching their complaint.

Every interaction is an opportunity
Using the Pega Customer Decision Hub™, agents are empowered with relevant offers to present to the customer, bringing value and a chance for increased revenue with every interaction. This valuable function is available, again, without the need for cumbersome coding.

Agent feedback for an automated future
The system learns from agent feedback, so similar inquiries can be solved in the future without the need for valuable agent resources. The more customers use it, the better, smarter, and more powerful your chatbot gets.

Learn more about the Pega’s chatbot in the video above.


Balises

Thème: Service client
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