Government Empowered 2024: Driving government innovation: The success story of the social security administration’s technician experience dashboard (Presentation)

The Social Security Administration embarked on a large-scale CRM modernization journey called the Technician Experience Dashboard (TED). TED is a highly successful, agency led initiative driving efficiencies and delivering improved customer experiences.

Please join Sam Richardson, Associate Commissioner for the Office of Electronic Services and Technology to learn where SSA started, where they are in their journey, and where they’re headed with CRM.