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Pega Events

Top Strategies for Customer Service Transformation with AI and Automation

Join us for a special webinar featuring Forrester

  • February 09, 2021
  • 11:00AM – 11:30AM EST | 5:00PM – 5:30PM CET

As customer service continues to evolve, artificial intelligence (AI) and automation are becoming essential capabilities to enable the quick and convenient service that customers expect.

Watch this webinar hosted by Pega, featuring Forrester Vice President and Principal Analyst, Kate Leggett, to understand:

  • How self-service is advancing
  • Why you must modernize your desktop
  • Where customer service is heading
  • How to realize these trends at your organization


Rebecca Miller

Product Marketing Manager, CRM, Pegasystems

Rebecca is a Product Marketing Manager in the customer engagement division at Pegasystems. Her areas of focus center around CRM, customer service, sales automation, and data privacy and protection. Rebecca is passionate about helping clients discover how they can use intelligent automation to improve operations and foster more meaningful customer engagement.

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Kate Leggett

VP and Principal Analyst, Forrester

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM. Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

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