Pega Payment Exceptions for Wholesale Banking

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Pega Payment Exceptions is the industry’s most intelligent, agile solution for rapidly resolving investigations and customer inquiries. Pega’s solution for payment exceptions gives relationship managers, clients, service representatives, and operational teams simplified dynamic case management and integration capabilities that can be delivered across any channel.

Leveraging all the benefits of the Pega 7 Build for Change® platform and over 25 years of delivering investigations and exceptions management solutions to 18 of the top 20 global banks, Pega Payment Exceptions enables financial institutions to automate investigations, service and retain customers across all channels and on every device. Many of our clients have achieved: 60% STP for SWIFT investigations day one, a 20% increase in customer satisfaction scores, up to 85% reduction in duplicate processing costs, and a 95% reduction in effort to produce audit reports and balancing analysis.