Power your digital transformation with Pega
Put Social Security customers first with timely, accurate, and consistent service that makes them feel truly cared for.
Achieve customer service excellence by combining strategy and support.
Someday your customers will recognize Social Security as a partner and not just a government service provider. With Pega, someday can happen today. Pega Customer Service™ allows you to engage with customers when they need you, wherever they are, with empathy and intelligence.
- Deliver consistent experiences across channels with real-time insights, keeping service contextual and personalized.
- Reduce wait times and resolve issues and inquiries faster by connecting customers, employees, and automated processes end-to-end.
- Improve the agent experience with streamlined solutions that incorporate the latest policies and procedures.
- Enable employees to resolve customer requests on first contact.
Modernizing to meet today’s demands
When it comes to transforming government IT systems to match today’s challenges, Pega technology can chart the perfect course for your organization.
Data Sheet
Pega Customer Service 101
Learn how Pega’s advanced suite of tools and capabilities can deliver the fast, consistent, and seamless experiences your customers expect.
Data Sheet
Providing connected service in a disconnected world
It may sound like an impossible ask, but with the right strategy and set of tools, your government agency can adapt to today’s fluid, changing working model and continue to provide high-quality customer service and great customer experience.
Meet the Pega Team
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