Pular para o conteúdo principal

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Video

Linking customer engagement to digital delivery at Cisco

Cisco has been on a digital transformation journey which has simplified and automated our processes, uplifted our people roles to engage customers on outcomes instead of work on cases. The migration to Customer Service integrates our experience - dynamically managing the customer request to derive intent, intelligent routing to the best available agent (using real time decisioning and text analytics), automating delivery through guided workflows, process and desktop automation. Learn how Cisco is linking dynamic customer engagement to automated/robotic delivery as part of a digital platform.


Tags

Assunto: Engajamento do Cliente Assunto: PegaWorld Desafio: Engajamento do Cliente Área do produto: Atendimento ao cliente

Recursos relacionados

Best of Pega

Pesquisa e insights recomendados

Veja o que há de novo, o que vem a seguir e o que está em alta no momento.

Navegar na coleção
Why Pega

Por que a Pega?

Um software extraordinário não é nosso único diferencial.

Saiba mais
Compartilhar esta página Share via x Share via LinkedIn Copying...