Video
Proactive and Cross-Channel Customer Service (German)
Several policies are affected when a policyholder changes their address. In this demo using motor vehicle liability insurance, you can see how you can use Pega to control customer interaction across channels and support it with an end-to-end workflow.
Recommendation:
- Video: Online Meet-up – Proactive Customer Service full replay
- Webinar: Deutsche Telekom digitizes human resources
- Whitepaper: Achieving digital customer service transformation
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