Video
Customer Engagement Summit Online: The Platform for Your Platforms
Your customers demand an experience that is just as good as your products – having the best widget on the market is no longer a recipe for success. Across industries, organisations are transforming to deliver value “as-a-service” and are investing in digital platforms to deliver the proactive and personalized engagement customers demand. In his keynote, Pega CTO, Don Schuerman, inspires with a bold new vision of how organisations can connect customer experiences to intelligent automation that cuts across the enterprise – and beyond.
トピック: デジタル変革（DX）
トピック: パーソナライズされた顧客体験
課題: カスタマーエンゲージメント
