Creating a Covid-19 payment plan in weeks

It is estimated that around two million people in the UK will be adversely affected by major debt due to income reduction, job losses, and the end of the government furlough initiative following the COVID-19 outbreak.

StepChange has helped more than five million people get back on their financial feet and repaid £4 billion of their debts over the past 25 years. To assist in the impending debt crisis, the organization launched its Covid Payment Plan (CVPP), a new online service providing short-term assistance for those who qualify for up to a year.

Designed and built within weeks on Pega Customer Service™ by our Pega gold partner Aaseya, hear from StepChange about how they accomplished this feat.