Director, Business Excellence

Meet Our Team:

The Business Excellence team is a global team responsible for ensuring that our customers maximize the business benefits that they get from using our AI powered 1:1 Customer Engagement solution. We are uniquely placed to work with Pega’s most innovative customers all over the world, expected to quickly become a trusted advisor, and then ensure that they are successful. We are also expected to understand and define best practice, becoming recognized thought leaders, and work with internal and external SMEs to extract domain knowledge and ensure that it is distributed through the Pega, Partner, and Customer ecosystems. Each team member is expected to demonstrate leadership, to manage the delivery of their objectives, fostering collaboration to drive customer success.

Picture Yourself at Pega:

You’ll have the opportunity to work with senior executives, thought leaders, and technology influencers in one of the most impactful and significant areas of business, where artificial intelligence drives meaningful change and incredible commercial benefits. You’ll get to work with cutting edge technology, develop new ways to transform the world’s largest organizations, and develop a deep understanding of how AI will change the way enterprises function.

What You'll Do at Pega:

· Engage directly with business and IT leaders at the world’s most innovative organizations, helping them achieve alignment with their business objectives and drive their transformation initiatives

· Synthesize best practices that enable our value proposition, work out how to effectively articulate the benefits it drives, and develop a brand as a thought leader across the wider ecosystem

· Become a trusted advisor to customer organizations to help them shape their technology, organizational structures, governance, and processes to align with best practice, provide a path to get to the target state

· Work directly with our sales teams to help them shape the transformation vision and sell the benefits to our clients

· Work closely with product management, as well as directly with consulting, and customers to influence product direction, roadmaps and roll out

Who You Are:

· Expert understanding of how AI and analytics can be used to transform enterprises

· Deep knowledge of direct Marketing principles and processes – such as campaign management, email marketing, propensity modeling, control groups, measurement, test and learn

· Expert understanding of customer strategy, contact optimization and interpretation of analytics

· Leadership experience is expected, combined with the ability to foster effective collaboration

· The confidence and gravitas to communicate effectively with senior business people, the ability to become a trusted advisor

· Proven ability to quickly understand the challenges faced by our customers and to synthesize effective solutions

· Able to deliver clear and effective communication to colleagues and customers, both as written documents and presented in person

· Have strong organizational and workload planning / management skills.

What You've Accomplished:

· 10+ years consulting experience, working with senior client stakeholders and building trusted advisor relationships

· 5+ years working with artificial intelligence, analytics, or marketing solutions

· Hands-on and lead consultant experience with Marketing and Decisioning software solutions (such as Chordiant, Infor CRM Epiphany, SmartFocus, Experian, Adobe, Oracle, Marketo, Salesforce, Teradata, Aprimo, IBM Unica) applications

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

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