PegaWorld 2025: Transforming Telecom: V.tal's Journey from Legacy Systems to Cloud-powered Excellence (Presentation)

Discover how V.tal is revolutionizing Brazil's telecom industry by replacing legacy systems with agile, cloud-based solutions using Pega Cloud. Partnering with Pega, V.tal initiated an innovative project to orchestrate workflows within their Operations Support Systems (OSS), streamlining service orders and repair ticket management in their wholesale segment. This strategic transformation boosts operational efficiency and enhances customer experience, propelling V.tal toward becoming Brazil's leading telco provider. Join us to learn how cloud adoption and workflow automation can drive success in your organization.