PegaWorld iNspire 2024: Employment Dispute Resolution for the Digital Age (Presentation)

Discover how the Singapore government enabled access to justice anytime, anywhere – fusing user centricity and efficiency. Employment disputes usually involve emotionally charged face-to-face mediations to resolve. In face of rising costs, Singapore’s Ministry of Manpower (MOM) overcame disparate systems to revolutionize this process, serving a digitally savvy workforce working toward a culture of fair and progressive work practices. Don’t miss this transformative journey of how Singapore is reshaping the future of work.