PegaWorld iNspire 2023: W&W: Future-proofing Sales and Service with Pega CRM (Presentation)

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W&W AG needed to upgrade an old CRM system based on Cobol. The organization’s new Pega CRM with Pega application processes is working to transfer W&W AG’s insurance intermediaries to a better and faster way of work, by selling its insurance products to customers and interacting with customer data on the new platform. Join this session to learn about the significant efficiencies achieved in the new Pega CRM.