PegaWorld iNspire 2023: Insurance Transformation Simplified: Zurich Santander's Journey From Traditional to Digital (Presentation)

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Pega played a key role in powering Zurich Santander’s transformation as it set out to optimize operations, scale processes, and improve customer experiences. Join this session to hear how Zurich Santander converted from a traditional insurance business into a completely digital company, going through lessons learned, implementation challenges, KPIs, and business outcomes.