PegaWorld iNspire 2022: How Molina A&G Implementation Kickstarted Digital Transformation with Cloud (Presentation)

Learn how Molina transformed the appeals and grievances process with the power of the low-code Pega Platform™. This session will delve into how the Pega A&G application enabled regulatory compliance adherence and transformed customer experience by standardizing process flows, automating end-to-end correspondence, and enabling a single-pane-of-glass view. You’ll hear from IT and business experts embarking on this A&G journey – from evangelization to implementation, highlighting challenges, learnings, and success delivered.