PegaWorld 2026: Maximizing AI-powered Engagement: The Shifts Driving High-impact Transformation

AI can transform engagement and move you from personalization to profit – but only if your organization is ready. Success takes more than tech. It requires thoughtful organizational alignment and stakeholder engagement. Hear from three industry leaders who moved beyond legacy systems and embraced cultural and structural shifts to unlock AI's full potential. This panel delivers actionable strategies, real-world impact, and insights to help you drive personalization, profit, and change that sticks.