PegaWorld 2026: Lightning‑Fast Self‑Service: Accelerate Go Live with Workflow‑Driven, Agentic Service (Presentation)

Speed wins, but most self‑service deployments still take 6–12 months. This session shows how to go live faster by using workflow as the foundation for agentic self‑service.

Learn how Pega Blueprint accelerates journey and workflow design while enabling both Pega and third‑party AI agents to operate consistently across channels. We’ll show how shared workflow supports seamless transitions between self‑service and assisted service, ensuring predictable outcomes at speed. Walk away with practical architectures and templates to answer one question: How fast can we deploy this?