PegaWorld 2025: Transforming Legal Operations: Full automation with GenAI and the new era of legal operations (Presentation)

Have you ever imagined missing an SLA deadline at court? Well, Santander Group doesn't want that! Santander has implemented brand new journeys in Pega to manage different kinds of lawsuits, using Pega GenAI to read and interpret the petitions and processes in order to classify the type, execute the correct journey in the process, and create automatic answers using GenAI as a recommendation to the lawyer. Come and see how this technology is transforming the management of legal processes!