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Design Thinking as Innovation Accelerator - DAK focuses on agility (German speaking)

DAK-Gesundheit, one of Germany's leading health insurance companies, relies on Design Thinking in order to be able to react faster and more agile to the dynamic demands of a fast-moving world. The Design Thinking approach enables DAK to solve business problems or make changes quick to achieve maximum impact.

In this webinar we will show you:

  • How DAK-Gesundheit uses Design Thinking to identify optimization potential and, using the example of a customer service project for individual offers in consulting
  • How to develop fast and agile, practical solutions by combining design thinking with technology
  • What role interdisciplinary teams and customer in this context play

Balises

Groupe de produits: Service client Thème: Expérience client personnalisée Thème: IA et prise de décision Thème: Service client
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