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Analyst Report

Pega recognized with the top score in the current offering category in The Forrester Wave™: Customer Service Solutions, Q1 2024

Using their 39-criterion evaluation, Forrester researched, analyzed, and scored twelve Customer Service providers. In their report, Pega was ranked as a leader with the top score in the current offering category.

Forrester Customer Service Solutions 2024 wave image

Using fact-based research and objective analytics, The Forrester Wave™ named Pegasystems a Leader with:

  • The top score in Current Offering Category
  • The top score in Case Management criterion
  • Among the top scores in Roadmap and Innovation criteria

Forrester shares, "Pegasystems’ outstanding vision is to guide and automate every customer service journey. Pega Customer Service, part of its unified CRM, combines workflow automation, real-time decisioning, and a low-code platform that’s particularly geared to large enterprises that support complex processes not necessarily contained to the front office."

Learn more about how Pega Customer Service guides and automates service journeys from end-to-end. Download the full Forrester report now.