Podcast Recap: Hyperautomation

What is hyperautomation and how does it impacting the way we work? This exciting technology combines various automation tools into a toolkit of powerful intelligent automation (IA) capabilities, such as robotic process automation (RPA), case management, low-code app development, and more. Organizations across industries are utilizing hyperautomation “toolkits” to transform manual business processes for faster outcomes at scale.

Hyperautomation is changing the way organizations across industries and around the world get work done. Season 2 of the Pega podcast, Bold stories. Future focused., covers unique insights and stories into how hyperautomation is changing the way people work while also enabling people to collaborate better than ever before.  Let’s dive into some of the interesting topics that came up during the season you may have missed:

Episode 2: How hyperautomation aims to augment our workforce for the better featuring Lila Benhammou and Francis Carden

James Dodkins (Customer Experience Evangelist, Pega) spoke with Lila Benhammou (CEO, Humans 4 Help) and Francis Carden (VP, Digital Automation and Robotics, Pega) about their experiences with hyperautomation.

Hyperautomation is a powerful tool that can transform how businesses function through automation. However, Lila Benhammou also advised that businesses need to be thoughtful and strategic about how and when to apply automation.

“You can’t automate what you don’t know what’s going to bring revenue to your company. Because I would say there are a lot of companies that just start with the automation because it can bring a lot of promises on the paper. However, for the implementation, you have to be careful about the way you are going to choose your processes first.”

And, if you feel that even the most outdated organizations cannot benefit from this new wave of technology, think again. Francis Carden explains that digital transformation is achievable and that businesses that don’t utilize hyperautomation will lose out to competitors.

“I’ve seen organizations go from being a true, big, monolithic, analog company into a digital company in very short order, and that’s is accelerating. And if you don’t do that, your competitors are, and you would just lose out.”

Check out the full episode to hear more from Lila and Francis as they talk about their career growth, hyperautomation use cases, and more:

Episode 3, Tech outsiders and the breakthrough of hyperautomation featuring Rizel Scarlett and Sidney Madison Prescott

Jo Richardson (Director, Corporate Communications, Pega) spoke with Rizel Scarlett (Director of Curriculum and Engagement, G{Code} House) and Sidney Madison Prescott (Global Intelligent Automation Leader, Spotify) about their origins and experiences as tech outsiders paving the way for others via hyperautomation solutions.

For Sidney, her “tech outsider” perspective was a key factor for her success and growth throughout her career because of her unique non-technical perspective:

“…in terms of my background, almost being an outsider helped me come in with less preconceived notions about what it means to an existing workflow and how to optimize that workflow through some sort of automation design.”

Rizel shared her thoughts on improving human experiences and collaboration in the work place through automation tools. She sees hyperautomation as a way to create new work opportunities and skill sets rather than making replacing humans completely:

“A lot of technology they’re making nowadays, it’s like, “Oh, we might not need cashiers anymore, because we have this little automatic tool.” But then with that, more jobs are opening up and there are more technical jobs. I think that’s kind of increasing awareness of getting minorities into these positions.”

Listen to the full episode to learn more about how Rizel and Sidney went from being tech outsiders to automation leaders:

Check out the entire podcast series to hear more stories from industry experts and Pega team members!